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Privacy Notice (Policy)

Yoler™ — Vero Alda MB Version 1.0 · Effective Date: 2026-06-08 · Last Updated: 2026-06-08

This Privacy Policy (the "Policy") explains how Vero Alda MB (the "Company", "we", or "us") collects and processes personal data when you use the website yoler.ai (the "Website") and its features. We process personal data in compliance with the General Data Protection Regulation (EU) 2016/679 (the "GDPR") and other applicable laws.

1. Data Controller

The data controller of the Website visitors' personal data is:

  • Vero Alda MB

  • Legal Entity Code: 306947272

  • Address: Europos pr. 34-47, LT-46370 Kaunas, Lithuania

  • Email for data matters: hello@yoler.ai

  • Phone: +370 600 79393

A Data Protection Officer (DPO) has not been appointed, as the Company's activities do not fall under the mandatory appointment cases provided for in Article 37 of the GDPR. For all data-related questions, please contact us via the specified email address.

2. What Data We Collect and for What Purpose

We collect only the data that is necessary to achieve a specific purpose (data minimization principle). The main areas of data processing include:

  • a) AI Chat Assistant: When you interact with the artificial intelligence (AI) chat assistant operating on the Website, the content of your messages is processed. If you voluntarily leave an email address or other contact information, we process it so that we can contact you. Upon initiating a chat, you are clearly informed that you are interacting with AI.

    • Purpose: To answer your questions and, at your request, contact you regarding services.

    • Legal Basis: Your consent and/or legitimate interest in responding to the inquiry (GDPR Article 6(1)(a) and (f)).

  • b) Booking a Consultation: When booking a conversation time through the booking tool, your name, email address, and other information you provide are processed.

    • Purpose: To organize and conduct the scheduled conversation.

    • Legal Basis: Taking steps at your request prior to entering into a contract and/or legitimate interest (GDPR Article 6(1)(b) and (f)).

  • c) Contact via Email: If you write to us by email (hello@yoler.ai), we process your email address and the content of the message to respond.

    • Purpose: Communication and management of inquiries.

    • Legal Basis: Legitimate interest in responding (GDPR Article 6(1)(f)).

  • d) Technical and Analytical Data: While visiting the Website, technical data (e.g., IP address, browser type, visit date and time) and analytical data regarding the use of the Website may be processed. Analytics and marketing tools are activated only with your consent given via the cookie banner.

    • Purpose: To ensure Website operation, security, and quality improvement.

    • Legal Basis: Legitimate interest (technical operation, security) and your consent (analytics, marketing) (GDPR Article 6(1)(a) and (f)).

3. Data Recipients and Processors

We do not sell your data. Certain trusted service providers (sub-processors) may process data on our behalf, in accordance with data processing agreements and GDPR requirements. The main service providers are:

  • Wix.com Ltd. – Website hosting and technical infrastructure. Processes technical data (e.g., server logs, IP address).

  • Cal.com, Inc. – Booking management. Processes name, email address, and booking information.

  • Anthropic, PBC – AI chat assistant model. Processes chat message content; data is processed in accordance with the data processing agreement (DPA) with Anthropic.

  • Spacemail / email provider – Email service (hello@yoler.ai). Processes email content and addresses.

  • Google (Analytics) – Website traffic analysis. Activated only with your consent (processes analytics / cookie data).

  • Meta (Pixel) – Marketing effectiveness measurement. Activated only with your consent (processes marketing / cookie data).

Some sub-processors may process data outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards provided for by the GDPR (e.g., Standard Contractual Clauses of the European Commission or an adequacy decision).

4. Cookies

The Website uses cookies and similar technologies. Essential cookies, required for the operation of the Website, are used without consent. Analytics and marketing cookies (including Google Analytics and Meta Pixel) are activated only if you provide your consent via the cookie consent banner. You can change or withdraw your cookie preferences at any time through the Website's cookie settings. More information is provided in the Cookie Policy.

5. Marketing and Tracking Technologies

With your consent, we may use Google Analytics (for traffic analysis) and Meta Pixel (to measure marketing effectiveness). These tools may collect data about your browsing. If consent is not given, these tools are not activated. You may withdraw your consent at any time.

6. Data Retention Periods

We store data for no longer than is necessary to achieve the purpose:

  • Content of anonymous conversations with the AI assistant (when no contact is left) is not stored longer than necessary for technical operation and, if stored, is deleted no later than within 30 days.

  • Conversations and inquiries containing a contact (lead) are stored as long as relevant for communication, typically up to 12 months from the last contact, unless further cooperation is agreed upon.

  • Booking data is stored as long as needed to conduct the conversation and for a reasonable period thereafter.

  • Email correspondence is stored as long as relevant for communication or the defense of legitimate interests.

Upon expiration of the term, the data is securely deleted or anonymized.

7. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • the right of access to processed data;

  • the right to demand rectification of inaccurate data;

  • the right to demand erasure of data ("the right to be forgotten");

  • the right to restrict data processing;

  • the right to object to data processing;

  • the right to data portability;

  • the right to withdraw your consent at any time (does not act retroactively);

  • the right to lodge a complaint with a supervisory authority.

To exercise your rights, contact us at hello@yoler.ai. We will respond to your request within the period prescribed by law (usually within 1 month).

8. Automated Decision-Making

The AI chat assistant provides information automatically, but it does not independently make any decisions that legally or significantly affect you (within the meaning of Article 22 of the GDPR). The Assistant's responses are for informational purposes; decisions regarding cooperation are made by a human.

9. Data Security

We apply reasonable technical and organizational measures to protect data from unauthorized access, loss, or disclosure (e.g., access control, secure data transmission). We collect and process only as much data as necessary.

10. Lodging a Complaint

If you believe your data is processed improperly, please first contact us at hello@yoler.ai. You also have the right to lodge a complaint with the State Data Protection Inspectorate (VDAI), L. Sapiegos g. 17, Vilnius, www.vdai.lrv.lt.

11. Policy Changes

We may update this Policy. The current version is always published on the Website, indicating the update date. In case of significant changes, we will inform you through appropriate means.

12. Contacts

For questions regarding this Policy or your data, please contact:

  • Vero Alda MB

  • Email: hello@yoler.ai

  • Phone: +370 600 79393

  • Address: Europos pr. 34-47, LT-46370 Kaunas, Lithuania

  • Website: www.yoler.ai

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